Aged Care
Helping you understand your options when you or a loved one need a little (or a lot!) of care.
Are you or a loved one contemplating aged care?
Are you simply looking to be prepared for the services you may need to call upon in the future?
Or are you facing significant decisions now?
Aged Care can be an incredibly overwhelming process as decisions often need to be made quickly and can be a stressful experience for all involved.
Australia’s Aged Care system is complex. Making the right decision for you or a loved one will require an understanding of the many possible services, interpreting dozens of acronyms and navigating substantial fees that can be many hundreds of thousands, even millions, of dollars.
Our Aged Care services are designed to help those at all stages of care needs. From those simply understanding the options and deciphering the different services and their associated fees, to those needing more comprehensive guidance. Our advisers can help you or your loved ones to understand how aged care will impact their specific financial situation and develop a plan to fund higher care needs.
At the heart of our aged care service is a compassionate and empathetic team who strive to instil peace of mind and confidence, and who are here to help to avoid any pitfalls.
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We are here to help take the stress off the Aged Care Process, and let you get back to spending time with your loved ones.
What this page covers:
Did you know that the average person spends 190 hours of their time researching Aged Care arrangements?
Are you concerned that a loved one might need care as they age, but are worried about how you might juggle this additional responsibility with your existing family & career commitments?
Unfortunately, this is the reality for most Australians, and ultimately, without professional guidance, expertise and support, you might end up making the wrong decision, even after all the hours put into research.
We are here to help you:
- Understand the complexities of the Aged Care process
- Free up your valuable time
- Help you make the right decision

Understanding the Aged Care System & Fees (General Advice Only) & Care Planner Tool
What is the Service?- A 1-hour consultation is booked with our Aged Care Specialist, Erin Coyle, to help you understand the processes and options you can take when considering retirement solutions, plus different components of aged care fees, including a summary of the fee types to take away with you. Part of this discussion will include an opportunity to address frequently asked questions, common misconceptions around aged care, and understand the flexibility you have when care is needed.
- This consultation is designed to include anyone you would like to have involved in the care decision, so please feel welcome to bring along your trusted friends and family members.
- To help you prepare for your care needs, in the meeting, Erin will set you up with access to the Care & Living with Mercer online portal to use the Guidance & Advice service. We have teamed up with Care & Living with Mercer to provide a comprehensive retirement solutions service that helps you to understand both the financial and care aspects of the aged care system. Access to the 'Guidance and Advice' service includes a complimentary consultation with a Care Consultant* and unlimited access to a Care Planner** that you can personalise for yourself or your loved one.
- This service is best suited to those wanting to understand the options available to support themselves or their ageing loved ones, and those seeking to be organised for when care or additional support will be needed in the future.
The total cost for this service is $990 (including GST).
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*A Care Consultant will speak to you via phone or video to understand your needs and explain how the service can support you. Once you have created your Planner, if you have more questions or need help making decisions, you can contact the Consultant for more advice.
**A Planner brings together all the information you need to know with step-by-step guidance on how to get started. It includes information about relevant aged care services and how to access them, accommodation options if you are looking for retirement communities or residential aged care, finance and funding options for your preferred care arrangement, legal and estate planning information, health and wellbeing tips for your stage in life, and a shortlist of providers in your area that have been researched and selected by aged care experts.
Personalised Funding Analysis
What is the Service?
- Personalised strategy development to consider the impact of decisions on aged care fees and cash flow, and asset longevity.
- Designed to provide clarity on the immediate and future impacts of funding residential aged care costs. This includes detailed cash flow and asset analysis and planning.
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Best suited for those who need to make a decision about aged care imminently or have already moved into an aged care facility (either under respite arrangements or as a permanent resident).
Meet Erin Coyle
Your Aged Care Specialist
Erin is an experienced Financial Planner advising on a wide range of financial strategies, specialising in Aged Care.
Erin experienced the difficulties of Aged Care first hand, when she was assisting her grandparents with the process to move into residential care. She saw how frustrating and complicated the process was, and how little help and support there was available to make sure she was making the right decision for her loved ones.
This makes Erin the perfect fit for understanding the financial and emotional complexities of the Aged Care process.

Choosing to partner with Strategy First
We are an independent firm, which means will never accept commissions, payments, fees or benefits of any kind from any Aged Care providers for recommending their services. This means you can feel confident knowing that our recommendations are tailored to your needs and are solely designed to support you or your loved one's care needs.
If you decide to partner with a different firm, it is encouraged to ask whether they are independent or accept commissions from providers.
To learn more about our commitment to independence, check out our Benefits of Partnering with us page.
Guidance & Advice
Guidance and Advice is a digitally-enabled aged care advice and support service provided by Care & Living with Mercer – a unique service that helps families across Australia make better, faster aged care decisions.
Care Concierge
Care Concierge is a high-touch aged care support service provided by Care & Living with Mercer. It is suitable if your loved one needs urgent care, you are feeling overwhelmed or simply don’t have time. A dedicated Care Consultant can provide tailored support to suit your needs from a one-off consultation to a full care needs assessment and placement into care.
If you have found yourself in a position where you need assistance and guidance with the Aged Care process, please contact us today.
You can click the button below to fill out an enquiry form, and our team will be in touch immediately.
